C-1 Avon Plaza-I, Thakur
Complex, Kandivli (East), Mumbai, MH 400 101.


This course is concerned with the design of systems to produce goods and services and the operation of those systems. It discusses relationships within the company environment, particularly with ordering and distribution systems.

Topics covered include cost analysis, project planning, facilities planning, total quality management (TQM), and operations resource management.


To introduce the fundamentals of operational process design, quality and organizationalmanagement and performance

  • Operations Management Foundations
  • Processes and Operations
  • Project Management
  • Product Design and Development
  • Process Design Strategies
  • Total Quality Management
  • Statistical Quality Control
  • Process Improvement and Optimization
  • Organizational Management and Performance

There are mid-term and final exam as a part of this course, but requires additional time for taking in the training. Alternatively it can be given as self-assessment to participants.

  • Business Process Designers and Implementers
  • Change Managers and Implementers
  • Consultant in Supply Chain Management
  • Consultants in Logistics Management
  • Consultants in Operations Management
  • Customer Service Managers
  • Distribution Managers
  • ERP Functional Consultants
  • Material Managers
  • Material Planners
  • Operations Heads
  • Operations Managers
  • Operations Planners
  • Project Managers
  • Purchasing Managers
  • Quality Managers
  • Supply Chain Managers
  • Approx. 36 hours (4 to 6 days) with case study and examination
  • Approx. 18 hours (3 days) without case study and examination
  • A certification of participation is awarded by APICS after successful completion of this course.